RATP DEV

Please note that we do not have the facilities to transfer travel funds loaded on Gautrain cards. Visit our website and block the card and request a re...

Thank you for your email. Upon reloading your Kleva Mova trip at the station or online, you can choose any 2 stations to travel between. The Product...

Thank you for your email.   Kindly contact the Bombela Concession Company (BCC) directly for any proposals, interviews, activities, or suggestions.  ...

Thank you for your email. We would like to apologise for the inconvenience caused to you when loading your Gautrain card. In such cases, you are req...

Thank you for the information provided.   Please be advised that the penalty fees were applied due to incorrect system usage. Our records show that differ...

Thank you very much for the positive feedback that you sent to us. Our success is measured by how our passengers encounter our service and their overall exp...

Thank you for your email. Please note that in line with standard transit operator practices worldwide, the train’s dwell time the time it remains at ...

Thank you for your email. In such cases, you are required to complete a refund application through the following steps:  Log into your Gautrain profil...

Thank you for your email. Please note that if your bank card has been blocked, it is likely due to a failed payment. When Gautrain attempted to proc...

Thank you for your email.   We would like to address your recent inquiry regarding the Gautrain products and clarify how they work.   Product Descriptio...