Thank you for your email.
In such cases, you are required to complete a refund application through the following steps:
- Log into your Gautrain profile https://www.gautrain.co.za/login using your Gautrain App credentials.
- Navigate to the 'Account options', then select 'Claim management' and click on 'Submit new claim'.
In the claim message, please provide the following information:
- A short description of the events
- Dates
- Amount in question
- Proceed to submit a refund claim using your Gautrain card details.
This process will initiate your refund request for the expired funds.
Kindly note that refunds take 7 to 14 working days to be processed.
Follow-ups can be made by emailing RefundQueries@bombelaop.co.za, using your claim ID in the subject box.
Sincerely
Gautrain