Thank you for your email.
Upon reloading your Kleva Mova trip at the station or online, you can choose any 2 stations to travel between.
The Product offers eligible customers a 50% discount on Gautrain train fares only, available as return trip, Weekly, and Monthly products, which are valid between two pre-selected stations, subject to the following:
A Return Trip Product between pre-selected stations valid for 7 days
A Monthly Product comprises of 44 trips valid for 44 days
A Weekly Product comprises of 10 trips valid for 10 days
The 50% discount does not apply to the Gautrain bus, midi-bus, or parking fares.
This Product does not apply to trips to or from the OR Tambo Gautrain station.
Please note that during your recent reload *****, you selected a Pay-As-You-Go option for R*****, rather than the Kleva M return trip between your pre-selected stations.
To ensure that you receive the applicable discount, kindly select the Kleva M return option when reloading at the station in the future.
For your convenience, please refer to the image below as a guide on how to make the correct selection.
