Helpful responses
Thank you for taking the time to write to us. Kindly note that you have been charged correctly in accordance with the Gautrain rules. Kindly note th...
Thu, 17 Jul, 2025 at 7:11 AM
Thank you for the information provided. Please be advised that the penalty fee was applied due to incorrect system usage. Our records show that differ...
Sun, 20 Jul, 2025 at 11:18 AM
Thank you for your email. Please note that we do not have the facilities to transfer travel funds loaded on Gautrain cards. Visit our website and bl...
Mon, 28 Jul, 2025 at 6:32 AM
Thank you for your email. Please try to reset your password. Please follow these steps: Navigate to https://www.gautrain.co.za/ Select "Accoun...
Tue, 22 Jul, 2025 at 5:42 PM
Thank you for your email. We’re sorry to hear you're experiencing difficulties while trying to purchase the **** product online. The error you’re en...
Mon, 28 Jul, 2025 at 6:30 AM
Thank you for your email. Please note that we do not have a Gautrain station in Boksburg. Your nearest station would the Rhodesfield station. Kindl...
Mon, 28 Jul, 2025 at 6:30 AM
Thank you for your email. Please note that for us to be able to assist you effectively, we need screenshots of the R260 penalty fee received from th...
Mon, 28 Jul, 2025 at 4:34 AM
Kindly action below if you are using Apple Pay For further investigation, kindly note that we need to see Gautrain transactions from your Apple pay....
Mon, 28 Jul, 2025 at 4:35 AM
Thank you for your patience. The system is designed to accept and offer discounts even when using one swift card on both sides to exit parking, within t...
Tue, 29 Jul, 2025 at 5:53 AM
Thank you for your email. Please visit the Gautrain website online by linking your Gautrain card on the Gautrain website (https://www.gautrain.co.za/reg...
Tue, 9 Sep, 2025 at 6:21 AM