Thank you for your email.

Please note that for us to be able to assist you effectively, we need screenshots of the R260 penalty fee received from the bank when we debited your account. Either SMS, email or in-app notifications received. It must show the actual date and time when we debited your account (please do not send us a screenshot from your bank statement).
 
Please see the information below to assist you with a screenshot that has both date and time.
 
Upon logging into your FNB banking app, you will find icons displayed at the bottom of the screen.
 
The icons are 
  • Home
  • Bank
  • Messages
  • My profile 
  • Menu 
 
Select “Messages”  
 
A screenshot of a phone Description automatically generated
 
Select “inContact”.
 
A screenshot of a computer Description automatically generated
 
Search for the transaction in question and provide us with the time and date
 
 
Sincerely
Gautrain