Helpful responses
Thank you for your email. We are glad that you intend to use Gautrain Kindly send an email to Itumeleng.Sejosengoe@bombelaop.co.za and provide the...
Tue, 9 Sep, 2025 at 8:55 AM
Thank you for your email. Kindly accept our sincere apologies for the inconvenience experienced due to the service disruption. Passenger and staff saf...
Thu, 15 Jan, 2026 at 7:00 AM
Thank you for your email. Thank you for taking the time to share your experience. This email serves to acknowledge receipt of your complaint and to expr...
Thu, 15 Jan, 2026 at 7:02 AM
Thank you for your email. Gautrain cards expire 3 years from the date of last use and any remaining value on the Card is Forfeited. Kindly note tha...
Thu, 15 Jan, 2026 at 7:40 AM
Thank you for your email. We sincerely apologize for the inconvenience caused. Kindly note that our priority is always to ensure the safety of our p...
Wed, 28 Jan, 2026 at 5:03 PM
Thank you for your email. Although all the above-mentioned payment methods are linked to the same back account, each device has their own unique token n...
Sun, 24 May, 2026 at 4:05 PM