Thank you for your email.
 
Kindly accept our sincere apologies for the inconvenience experienced due to the service disruption. 
Passenger and staff safety remains our highest priority, and as such, safety protocols are automatically implemented during unforeseen incidents, which may result in delays.
 
Please note that on ** *** 202*, the disruption was caused by a********* failure. During this period, recorded announcements were played every three minutes between HH:MM and HH:MM to keep passengers informed.
 
We once again apologize for the inconvenience caused and appreciate your understanding.
 
Sincerely,
Gautrain