Thank you for your email.
Gautrain cards expire 3 years from the date of last use and any remaining value on the Card is Forfeited.
Kindly note that Gautrain cards expire if they have not been used in over three years and therefore do not qualify for a refund.
In that event, any unused value on the expired card is transferred to the Gauteng Provincial Government. This is fully compliant with the CPA regulations and was verified so by the Commissioner several years ago. This practice is a common operational measure with cards anywhere in the world and is implemented to clean out "dormant" cards (for example once-off users such as international visitors, or deceased customers etc.). To prevent your Gautrain Card from expiring, use it at least once in 3 years.
Kindly note that Gautrain has developed a system for communicating passenger information that is aimed mainly at providing information to passengers before their trips, to enable them to make informed decisions about their routes, departure times, fares, how to use the system and Gautrain Rules. The information is available on the web site and in the stations.
With the purchase of a Gautrain Card, the passenger declares that he/she will comply with the Business rules published; the Gautrain invites you to familiarize yourself with the passenger information so that you can enjoy the full benefits of a safe, clean and efficient transportation system.
Sincerely
Gautrain