Thank you for your email.

Please note that if your bank card has been blocked, it is likely due to a failed payment. When Gautrain attempted to process the payment through your bank, the transaction was declined. As a result, your card has been blocked, which prevents any further transactions from being made at Gautrain.

For blocked virtual cards

 please see below: 

We regret to inform you that, due to a system glitch, your virtual card cannot be used on the Gautrain system until further notice. Currently, we are unable to clear any outstanding debt associated with virtual cards.

In the meantime, please use a Gautrain card or a physical bank card for your travel needs.

We apologise for the inconvenience caused.

Sincerely 
Gautrain