Please note that we do not have the facilities to transfer travel funds loaded on Gautrain cards.
Visit our website and block the card and request a refund.
Kindly be advised that passengers are encouraged to block their cards as soon as they realize they have been lost or stolen.
You can block your card using one of the following methods:
- Online via our website:
- Visit www.gautrain.co.za.
- Click on the "Account" option and then select "Register."
- Complete the registration process by entering your details.
- After registration, you will be able to block the lost card.
- In Person at a Station:
- You may report the loss directly at any Gautrain station.
- Please provide the necessary documents to assist in blocking the card and applying for a refund.
Documents needed when applying for a refund at the station
- ID Document\ Driver’s license
- The bank statement that reflects the last transaction made on the Gautrain.
- Lost Gautrain card number
Please note: Once a Gautrain card is blocked, it cannot be unblocked. If you require a new card, a replacement can be purchased for R21.00 at any Gautrain station.
After blocking the card, you may proceed in applying for an online refund (if there were funds in your card) by:
• Logging onto your Gautrain profile
• Please click on the ''Account option'' > “Claim management” > “Submit new claim.”
• Submit a refund claim using your lost Gautrain card number.
It is advisable to start the above process as soon as possible, as we can only refund the remaining balance after the card has been blocked.
NB: Kindly note that if the card is picked up and used by another passenger, the funds used by said passenger before the card is blocked will not be refunded.
Sincerely
Gautrain