The Gautrain makes use of a tag-in and tag-out system at the Fare Gates, which means that you have to tag out with the same card and exit at your destination station, for the trip to be completed.
Customers are advised to approach the ticket office if they encounter any problems at the gate.
As a requirement, each person is to use one card for checking in and out, failure to which results in a penalty of R260.
The penalty fee is debited within three (3) days from the date of travel, which is late banking.
Announcements across all stations regularly remind and encourage passengers to make use of one card\device to avoid penalties.
Please click on the link below to tokenize the bank card you used when checking-in at Sandton Station, then copy and send it to us to assist with the investigation.
Kindly note that if no other device(s) can be produced with a valid check-in, As per our standard rules, a penalty of R260.00 will be regarded as correct.