Thank you for your email.
 
Please note that the system can be used with:
• Physical bank cards.
• Virtual bank cards via a smartphone.
• Or a smartwatch.


For us to be able to assist you effectively,
 
Please click on the below link to tokenize all the cards used when traveling, then copy and send it to us to assist with the investigation. 
 
URL: https://www.gautrain.co.za/card-tokenizer 
 
ALSO PLEASE SEND THE BELOW: 
 
Kindly send us all the screenshots of the R260 penalty fee received from the bank when we debited your account. Either SMS, email or in-app notifications received. It must show the actual date and time when we debited your account (please do not send us a screenshot from your bank statement).
 
The screenshots will assist us to trace the correct bank card used.


Also, please advise which station you checked in and out at.
 
NB! The penalty fee is debited 3 days after a missing transaction, either a check-in or a checkout, which is late banking.
 
Sincerely
Gautrain