Lost card refund & Lost and found
Thank you for your email. Kindly note that we have escalated this matter to the relevant department for investigation and we will revert upon receiving feedback. You may also contact the Lost & Found Officer: Please note that the Lost & found office operates from Sandton Gautrain station between Monday to Friday between 07:00 – 16:00 Tel: +27 (0) 11 253 0254 Cell: +27 (0) 72 620 2137 email: LostandFound@bombelaop.co.za Alternatively, request any Station Security Manager at any station to check on the system to see if the item in question has been logged as Lost-&-Found. Please see below important information regarding lost Gautrain card (that is not found) Kindly note that according to the refund policy we do not refund any active products/cards unless the customer claims for the following reasons: No longer using the train – card should be blocked. Lost card – card should be blocked. Please note that you can submit your refund request online on the Gautrain website. Log into your Gautrain profile https://www.gautrain.co.za/login using your Gautrain App credentials. To block your Gautrain card: Go to ‘Account’ then click on ‘Card management’ then click on ‘Block card’. Once a card has been blocked, it cannot be unblocked. For a Refund: Go to ‘Account’ then click on ‘Claim management’ to then click on Submit new claim ‘to submit your refund. Follow-ups can be made by emailing RefundQueries@bombelaop.co.za, using your claim ID in the subject box. Sincerely Gautrain.